Solutions
Managed services & support
Automation is not a project that finishes. Systems change, suppliers change their formats, and volumes grow. We stay on it.
The second year
Most automation is delivered well and then decays quietly. A field changes, a feed starts failing on Sundays, nobody owns it, and eighteen months later somebody is back to doing it by hand.
What we do
Monitoring that reaches a person
Failures alert someone whose job it is to act on them, rather than accumulating in a log.
A response time you can hold us to
TODO(pricing): the actual SLA tiers and response times, once they are agreed.
Changes as they are needed
A rate limit moves, a supplier changes a column, a rule changes. Handled as maintenance, not as a new project.
Regular review
What ran, what failed, what it cost, and what is worth automating next.
How an engagement runs
- 1Take over
Including systems we did not build, where they are in a state we can support.
- 2Instrument
Monitoring and alerting first, before anything else changes.
- 3Stabilise
Fix what is already failing quietly.
- 4Review
On a cadence, with numbers.
What it is built on
Applies to anything we have delivered, and to systems built by someone else where they can be supported.
See it against your own data
A demo runs on your schema, not a sample dataset. Thirty minutes, no deck.